Shipping Policy

 

Thank you for visiting and shopping at SA SAUCES. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

 

All orders made before 2:00PM are normally processed same working day, worst case the following day. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Destination Shipment method Estimated delivery time Shipment cost
United Kingdom Royal Mail 48 2-5 business days £1.00
       
      Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Completed Confirmation email once your order has shipped containing. If you have selected next day delivery at £5.99  your tracking number(s) and delivert rime and day advise will be sent direct to you by APC couriers.

 

Customs, Duties and Taxes

 

SA Sauces Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

SA SAuces Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Returns Policy

 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing hello@sasauces.co.uk with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address to where you can mail the product you would like to return.
  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

 

Shipping returns

 

To return your product, you should mail your product to 11 Woodland Hills, Madeley, Cheshire CW3 9HN. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 


Need help?

 

Contact us at hello@sasauces.co.uk for questions related to refunds and returns.